Beverly Clark Hospitality Training Newsletter
April 2010 | Vol 3 Issue 4     

In this Issue
Beverly Clark Hospitality Training Newsletter The Beverly Clark Hospitality Training Newsletter provides catering professionals with the ongoing tools and resources they need to meet the challenges they face and assist them in finding solutions with not only the wedding market, but all aspects of their business, including corporate markets, social catering, sporting events such as golf and tennis tournaments and charitable events.
 
Tools

How Big is Your Sales Team?

One of the many common threads that are currently running through the special events industry is that sales teams are being asked to take on more and more responsibility because the sales team has been reduced due to budget cuts. This is especially prevalent in hotels, resorts, private clubs and event venues. Among other budget cutting tactics, sales teams have been reduced, however the overall financial goals have remained the same if not increased.

Once again, the name of the game is adaptability and those who adapt easily and gracefully stand to benefit the most. Not only by the perception of being a team player, but you will also learn the most about constantly raising the level of your game - strategic thinking! Working smart is a lesson well learned early in the game, and when presented with difficult and challenging situations, industry professionals are given the opportunity to grow.

Whether or not you are faced with a reduced sales team, one tremendous opportunity for growing your business and increasing your "sales team" comes through the other people and companies that you align yourself with that, in essence, become an extension of your sales team. The only difference is that they are not on your payroll! These alliances can be called "strategic partnerships", and that is the very subject of our next webinar coming up on May 12. Learning to carefully select and maximize these relationships is a very effective way to increase revenues and create an extraordinary network within your industry.

Want to learn more? Register for our educational webinar on May 12 and start growing your sales team rather than reducing it!

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" There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle."
- Albert Einstein

Tactics

2nd & 3rd Quarter Marketing Focus!

You are in the middle of the 2nd quarter of the year – do you know where your marketing focus is? Or should be? And...the 3rd quarter is right around the corner – have you prepared the proper marketing strategies? (Note to reader: if at this point you are saying "I don't even have a marketing plan", it is not too late to write one! Instructions for writing the perfect marketing plan are on my website as a recorded webinar in the "learning center". Now, back to our article...) Here are a few items for your quarterly checklists:

1. Weddings – you are into the biggest wedding months of the year. It's not too late to upsell! Make sure you have an "upsell" list in place with all of the "trendy extras" to entice the bride. Increasing the "per event revenue" will help your financial statement tremendously! Here's a few other ideas for some last minute revenue:
  • Send out e-mails to all prospects with information on rehearsal dinners, showers, engagement parties and Sunday Brunch
  • Incorporate wedding insurance in the packages
  • Advertising your open dates on all your websites
  • Exchange "need dates" with other properties or vendors
  • Market wedding vow renewal packages
  • Partner with wedding planners/consultants about available dates
  • Employee incentive for referrals
  • Contact Church coordinators or place ads in church bulletins
  • Call bride to get name of maid of honor to host bridal showers
  • Discount on rehearsal dinners if they have ceremony and reception
  • Create intimate wedding packages to fill a small spaces/time slots
  • Value added items to packages already sold – any upsell you offer!
  • Themed or seasonal upgrades
2. Schools - Update your school email and mailing lists with the correct contact names and begin contacting the appropriate person in regard to Graduation breakfasts/luncheons for graduating classes; Spring sports banquets and end of year teacher luncheons and/or teacher appreciation luncheons/dinners.

3. Corporate Repeat Business
  • Bounce back program (maybe with golf if applicable) for businesses who have previously hosted a meeting but have not re-booked.
  • Contact Human Resource Directors of all local companies or organizations to promote seminars and summer employee "strategy meetings".
  • Search Google Maps for prospecting to:
    • Pharmaceutical Companies
    • Healthcare Organizations
    • Financial Planners
    • Any market segment that is on your target list for this quarter
Remember, any good marketing plan adapts to the changing environment. It is a living document – make updates and adjustments as necessary. If something isn't working, change it!

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"Only those who will risk going too far can possibly find out how far one can go."
- T.S. Eliot

Announcement

Beverly Clark Hospitality Training Expands, Forms Strategic Partnerships with Industry's Elite

One of Beverly Clark Hospitality Training's niche markets is specializing in catering and golf tournament training for the private club industry, and it brings us great pleasure to announce our new strategic partnership with handpicked professionals from the private club industry. All of the professionals were previously affiliated with ClubCorp and collectively represent over 145 years of serving ClubCorp and its members. Working for a leader in the club industry served as a perfect springboard for the entire team. Now back together again, we are collaborating on a customized and progressive approach to servicing private clubs.

New partners and consultants include:

Private Club Marketing
  • Private Club Marketing, Inc., an international company specializing in marketing strategies for private clubs. Private Club Marketing's team combines two powerhouse minds in the private club world, Eva Mangas Nightingale and Zack Bates. Combined, they have more than 30 years of experience in member relations, retention, sales, marketing and graphic design to bring its clients strategies and products to assist in establishing member connections and traditions. Private Club Marketing offers support in member retention planning, marketing and communication, member profiles/surveys, private events, management, operations and food & beverage strategies. PrivateClubMarketing.com

  • Michele Carroll is a founding partner of Triumph Golf and is an expert in creatively increasing membership and revenue in all areas of the private club industry. Michele has led industry-leading private clubs such as Pinehurst and had a portfolio of over 130 clubs with ClubCorp. TriumphGolfLLC.com

  • Triumph Golf, whose leadership team includes Jim McTeigue, former SVP of ClubCorp's Golf and Country Club Division; Michele Carroll, former SVP for ClubCorp; Billy Sitton, former VP of operations for ClubCorp and Managing Director of ClubCorp International; and Michael McTeigue, who specializes in new and emerging companies. These golf industry veterans join forces to rescue troubled golf and country clubs. TriumphGolfLLC.com


    Henslee & Huguely LLP

  • Henslee & Huguely LLP is a legal consulting firm focusing on membership and other legal issues affecting private clubs and resorts. Partners Tom Henslee and Rand Huguely along with Dick Cassidy have a combined 53 years of experience in the golf and private club industries. HHClubLaw.com
Beverly Clark Hospitality Training is proud to be affiliated with these outstanding performers in the private club industry as we can now offer extremely comprehensive consulting and training to clubs. We look forward to a long and fulfilling relationship.

People in the News!

Congratulations to our new
Beverly Clark Certified Wedding Professionals:

Suzi Haydon, Los Robles Greens Golf Club
Jacqueline Whitman, Majestic Oaks Golf Club
Cornelia Chan, Hilton Vancouver Metrotown
Maria Villafañe, Crowne Plaza Los Cabos Grand Faro, All Inclusive Resort
Kisha Wilson, Dreamy Weddings & Tours Inc.

As well as gaining their certification, they now have the right to use a logo with their new designation on all marketing materials.

Training, Education and Certification For the Hospitality Industry


Every great salesperson in the special events industry, whether new or seasoned, has passion!

Passion for the industry
Passion for the event
Passion for the outcome
Passion for creating unforgettable experiences!

What drives your passion?

Share it here


What Do You Want to See?

Send us your ideas for future newsletters and topics and we'll do our best to accommodate your request.

>> Submit Your Ideas and/or Subscribe to our Newsletter

 
Webinar Series

#8 - Strategic Partnerships in the Special Events Industry

Join us Online on May 18, 2010 at 11am PDT/1:00pm CDT/2:00pm EDT (approximately a one-hour duration)

Topics will include:
Building Vendor Relationships, Unexpected Partnerships, Increasing Revenue Through Strategic Alignments.

To register or for more information >> Please visit our Learning Center


#9 - Maximizing the 2010 Holiday Season

Join us Online on July 21, 2010 at 11am PDT/1:00pm CDT/2:00pm EDT (approximately a one-hour duration)

Topics will include:
Marketing Streams and Timing, Increasing the Value of Your Product or Service, Securing Dates Early, Upselling the Extras.

To register or for more information >> Please visit our Learning Center


#10 - Wine Sales and Upselling

Join us Online on Sept. 22, 2010 at 11am PDT/1:00pm CDT/2:00pm EDT (approximately a one-hour duration)

Topics will include:
Pairing with Menus, Conducting Proper Tastings, Upselling to the Next Tier (or two)!

To register or for more information >> Please visit our Learning Center


#11 - Preparing for the 2011 Wedding Season

Join us Online on Oct. 20, 2010 at 11am PDT/1:00pm CDT/2:00pm EDT (approximately a one-hour duration)

Topics will include:
Trend Alert - What's on the Horizon for 2011, Making the Most of Your Advertising Dollars, Multi-Cultural Wedding Opportunities, Your Annual Wedding Marketing Plan - New Ideas!

To register or for more information >> Please visit our Learning Center

Certification

Are you a Certified Wedding Professional?

Brides today are looking for true specialists that can handle every aspect of their wedding with ease and professionalism - someone they can trust. A "Beverly Clark Certified Wedding Professional" designation and logo on your marketing materials and website is a clear and immediate indication that they are talking to the best in the business.

Beverly Clark Wedding Professional Certification Course

100% online, you work at your own pace from any computer. The Beverly Clark Wedding Professional Certification Course is a "must-do" for anyone looking to provide an overall improved experience for their brides and increase their wedding revenue at the same time. Don't let another wedding go by without becoming a certified expert!

"I want to be a Certified Wedding Professional!"

Enroll me




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BeverlyClarkTraining.com
About Lynne

logo
Editor in Chief
Lynne LaFond DeLuca

Lynne is the Sr. Vice President, Business Development and Education for Beverly Clark Hospitality Training. She is a highly regarded speaker in the special events industry and has written for industry publications including Boardroom and Catering magazines. Lynne has trained people around the world in the art of catering industry sales and operations. She has an absolute passion for what she does and for helping the people that she works with in the hospitality industry to perform at their maximum level.

lynne@beverlyclarkenterprises.com

More info on having Lynne as a Guest Speaker at your next industry event or sales meeting, please visit >>
Beverly Clark Hospitality Training

Resources

Beverly Clark's WeddingLocation.com
Beverly's Advertising Resources
Contact a Beverly Clark Representative about advertising on one of our websites. A strong internet marketing presence is a MUST today!

T | 800.933.3434 
E | info@beverlyclarkenterprises.com

Beverly Clark's Elite Wedding Collection

For information on advertising in this newsletter please go to our:
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Beverly Clark Hospitality Certification Program

Credits

Top photo courtesy of
Alec & T Photography


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