Providing Tools, Tactics and Resources to Catering Professionals Beverly Clark Hospitality Training Newsletter
February 2008 | Vol 1 Issue 1
in this issue
The Beverly Clark Hospitality Training Newsletter provides catering professionals with the ongoing tools and resources they need to meet the challenges they face and assist them in finding solutions with not only the wedding market, but all aspects of their business, including corporate markets, social catering, sporting events such as golf and tennis tournaments and charitable events.
  Tools

The Hottest Trends for 2008
Andrew Freeman & Co. (AF&Co.), a leading hospitality and restaurant consulting firm, released its 2008 Trend Watch list. Tapping into the pulse of the hospitality and restaurant marketplace for the coming year, the Trend Watch lists the top restaurant/bar and top hotel trends to expect in the New Year.

Top trends for restaurants and bars range from artisan salt selections to Izakaya bar menus; chefs growing their own gardens, and cupcakes moving from kids plates to adult menus. Top hotel trends include the rise of smallish boho-chic hotels, to the introduction of interesting "get frisky" packages for feline pets.

Industry veteran Andrew Freeman said of the 2008 trends to watch, "Today, the modern diner and traveler expect a more personalized and fun approach to their experiences from the bar to the hotel suite." Freeman continues, "Savvy guests are up on all of the trends and expect to be wowed. They desire unique and one of a kind offerings." He continued to say that now more than ever, guests make their choices based on great word-of-mouth and social networking online buzz. From the marketing standpoint, the biggest trend of the year is that giving back is essential-and both restaurants and hotels are partnering more with charitable organizations that align with their values, benefit their communities and make good business sense.

May I Take Your Order Please. . . Catering, Restaurant & Bar Trends
Saline Solution
Artisan Salt: fleur de sel, sel gris, Hawaiian pink, Himalayan black; even smoked salt has appeared in dishes from tuna tartar to salted caramel ice cream.

The Aussie Invasion
OZ has arrived. Well beyond wine imports, menus are loading up with Aussie olive oil, honey, fruit pastes, and seafood.

The Lounge Around
More full-scale dining room menus and innovative bar menus are being offered in the lounge and bars. Now, guests can relax, order as much or as little as they like, and be casual as friends come and go.

Small Plates Go Global
From Japanese Izakaya, Indian Chaat, Middle Eastern Mezze to Spanish Tapas, the small plates craze keeps going and growing in every kind of restaurant concept across the country.

Artisans in Residence
From house-made salumi like prosciutto, sausage, coppa, salami, mortadella to house-cured olives. Chefs take more pride in making everything in-house. You say salumi, I say salami.

Blooming Chefs
Chefs with a green thumb are growing their produce, usually organic, on their own farms, behind their restaurants, or on rooftop gardens. You can't get more local than this.

The Cupcake Revolution
From delicious cupcakes with buttercream frosting to homemade twinkies and old-fashioned butterscotch puddings, nostalgic desserts remain a favorite. Now many are garnished with retro treats like Pop Rocks and Caramel Corn.

That Size Fits You Perfectly
Dishes now come in small, medium, and large portions to satisfy a wide range of tastes and appetites. The entrée as we know it is not going away, but size does matter.

Fine Dining Re-Defined
Diners still crave four-star cuisine and service, only now they want these experiences in more relaxed settings.

I Can Get It For You Retail
Fine dining goes retail. Like that pasta or hand-crafted teapot? Today, even the best places have To-go sections or catalogs.

Sweet Says Hello to Savory
Caramel with foie gras, sorbet in your soup, salt on desserts, and truly tangy frozen yogurts - sweet and savory join forces with delicious results.

Extreme Green
Obeying the mantra of SOL food (seasonal, organic and local) is almost the norm. Now, restaurants are going completely sustainable with biodegradable disposable tableware, eco-conscious cleaners and a suite of green business practices.

Sexy Unisex Bathrooms
Please put the seat down when you're done. Unisex bathrooms are popping up in hot restaurants, bars and lounges across the country. Will this be the end of long lines for the ladies?

It's A Split Decision
A range of wine service options: by the glass, the bottle, the 2 oz. taste, even the quartino. Quaffers have plenty of choices now. Still can't decide? Split the difference and get the half bottle.

99 Bottles of Beer on the Wall
Gastro-pubs with dedicated beer lists, featuring special brews, house-made drafts and hard-to-find ales are all the rage. Adding to the experience are custom glassware selections and special pairing menus.

Reaching Beyond Riesling
Gruner Veltliner and Blaufrankisch. These wines from Germany and Austria (and others from beyond) may be tough to pronounce, but they are easy to drink and pair. Will we be Hungary for more next year?

Bar None
The chef's new signature dish - bar snacks. Homemade pretzels, paprika tossed nuts and hand-rolled sesame sticks take the place of stale popcorn and keep guests reaching for more.

Shaken, Stirred, Muddled and Organic
Bar chef/mixologists get more creative with hand-crafted one-of-a-kind organic cocktails utilizing fresh fruit, herbs, spices, vegetable purees, house-made syrups, and innovative infusions. More and more bars now have a selection of organic beverage options.

The trend list was developed by AF&Co., from a combination of close industry observation, coast-to-coast travel, discussions with industry experts, meetings with hotel and restaurant clients, press contacts, conferences attended and media sources. During 2007, the AF&Co. consultants traveled 100,800 miles, ate 1,092 restaurant meals, produced 6 restaurant openings and 4 hotel launches and finally, slept for a total of 210 nights in hotels.
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All great sales people have one thing in common. . . they have discipline.
All the best plans in the world will not work if you do not have
the discipline to implement them.

 Tactics

Industries to Target in 2008 for Event Business
In any given economy, there are those businesses that are thriving, even when others are not. Your marketing plan needs to reflect this, as you do not want to keep spending time and money targeting the companies that are scaling way back due to slumping revenues.

Also keep in mind, though, that the wedding industry is one of those "
recession proof" industries that continue to thrive. So, that is number one the list! Other than weddings, look to the businesses that will profit in the next few years due to trends. Such as:

  • 1. Anything Green! Green apparel, Green business services, solar energy product companies, green building companies, organic-based food companies.
  • 2. Seniors. This age group is BOOMING and therefore so are senior services, senior products, financial services, travel, mobility products, fitness facilities targeting seniors..
  • 3. Health Services. Being driven by the senior boom, look for biotech and health tech companies, healthcare staffing & recruitment companies, pharmaceuticals..
  • 4. Home Improvement. With the housing market still in a slump in many parts of the country, more people are looking to renovate and improve upon what they've got. So, look for construction companies, landscapers (outdoor living areas/pools/spas/outdoor fireplaces & kitchens are HUGE), and again solar and energy efficient home products that increase the value of the home for when the sellers market returns..
  • 5. Tech Consulting & Web Apps - Can we ever really keep up with the new products and services in this area? Any company in this field is a good target for years to come.
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Off to a Great Start in 2008 - 1st Quarter Marketing
A well-rounded marketing plan is a must for any catering department, but knowing when to implement different targeted program is just as important. In the first quarter of 2008, think about a concentrated focus on:

  • 1. Weddings!
    • More people get engaged over the Holidays, New Year's Eve and Valentine's Day than any other time of year. That means RIGHT NOW, there is the highest concentration of brides searching for the perfect location for their dream day...
  • 2. Corporate Meetings
    • Weekly and monthly meetings are your "bread and butter". Now is the time to grab 'em!
  • 3. Charitable Organizations & Fundraisers
    • Charitable Organizations are in high gear at the beginning of the year! Corporations have a fresh budget for charitable contributions, so fundraising events will be booked for the upcoming year. Create a strategy for increasing your exposure to these groups and adding one or several to your list of event hosts this year.
  • 4. Event Planners
    • This time of year is a heavy booking time for this group as well. Keep your name tops in their mind for referral business.
  • 5. 2008 Holiday Events
    • Re-book your 2007 holiday events now!
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The Competitive Edge...
Think about the
customer, not the competition: Competitors represent your
industry's past, as, over the years, collective habits become ingrained.
Customers are your future, representing new opportunities, ideas,
and avenues for growth.

 Resources

10 Great Reasons to Give Gifts
Whether it is as a thank-you, a celebration, or a "remember me" token, a gift to a corporate client goes a long way. And when you imprint it with your company logo, it goes even further. Think of the affinity you have toward someone who gives you a gift. Now, imagine one of your customers, employees, vendors or distributors feeling that way about your COMPANY.

When properly selected and distributed, gifts should serve as an investment and not an expense. The return on investment may be in the form of increased loyalty, additional business and enhanced good will.

Promotional products are also a great
revenue producing avenue. Offer to help your clients by suggesting just the right gift to give their meeting or social gathering attendees or golf tournament players as a "tee prize".
  • 1. We Appreciate Your Business.
  • 2. Happy New Year.
  • 3. Congratulations.
  • 4. Happy Birthday or Anniversary.
  • 5. Get Well
  • 6. Thanks for the Referral
  • 7. A Corporate Move
  • 8. A Promotion
  • 9. Remember Me!
  • 10. Acknowledgement of a Job Well Done


Corporate Product of the Month!




Recycled Mercury Messenger Bags!
For people who are really hot for recycling...
And everyone should be!

Size: 17.5L x 12H x 5W
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Features:
Front Pocket Zipper, Adjustable Shoulder Strap, Expandable Side Pockets for Water Bottles
For information on this and more products, call Joanne at Promoting You, Inc. at 818-610-0045 or contact her at joanne@promotingyouinc.com

Beverly's Wedding Planning Tools & Worksheets For Brides
Our Wedding Planning Tools & Worksheets provide you with helpful hints for your brides to stay organized when planning their wedding. Simply download the worksheets to email to brides. Your "time-crunched" brides will thank you!
Beverly's Tips >>>

Interactive Planner
The Interactive Budget Planner helps brides determine exactly how much to spend on each element of their wedding. Our Interactive Planning Calendar is designed to help brides figure out exactly what needs to be done and when it needs to be done for their wedding.
Interactive Budget Planner >>>
Interactive Planning Calendar >>>

Beverly's Advertising Resources
Contact a Beverly Clark Representative about advertising on one of our websites. A strong internet marketing presence is a MUST today!

T | 800.933.3434   E | info@beverlyclarkenterprises.com

Training and Certification
For more information on the online Beverly Clark Hospitality Certification Program as well as live training, seminars and on-property consultation services please visit: BeverlyClarkTraining.com

Beverly Clark's Hospitality Training and Certification Program

Time is what we want most but what we use worst.
--William Penn

 People in the News!

Congratulations to our new Beverly Clark Certified Wedding Professionals:

Jennifer Musitano, DOC, Moorpark Country Club
Chelsea Rowe, CSM, Inn and Spa at Loretto
Charlene Lopez, CSM, Key Largo Grande Resort
Robyn Kunze, DOC, The Boulders Resort and Golden Door Spa
Jennifer Pepito, CM, Radisson LA West Side
Roisin Daly, DOC, Seven Bridges Golf Club
Glenda Crawford, CM, Sheraton Park South Hotel
Erin Denski, ECSM, Royal Plaza, Walt Disney World
Karri Dunn, Account Mgr, Odyssey Cruises
Claudia Alvarez, CM, Omni Hotel Chicago



As well as gaining their certification, they now have the right to use a logo with their new designation on all marketing materials.



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